Shipping policy

Last updated: 5 August 2026
We currently ship within Ghana only. This policy explains how we process, package, and deliver your orders.

1. Delivery Locations
We deliver to all regions in Ghana. Delivery times may vary depending on your location:

Area	Estimated Delivery Time
Greater Accra	[3–5 business days]
Other major cities (Kumasi, Takoradi, Tamale, etc.)	[7–15 business days]

 

2. Order Processing
• Orders are processed within [3–5 business days] of payment confirmation.
• Orders placed on weekends or public holidays will begin processing on the next
business day.

3. Order Tracking
Once your order ships, you will receive a confirmation via email with your delivery details. For deliveries handled by a third-party courier, we will share any tracking information provided to us.

4. Delivery Attempts
• Please ensure someone is available to receive the package at the delivery address
provided, or that the address and phone number are accurate.
• If delivery is unsuccessful after [2] attempts due to an incorrect address or unavailability, the order will be returned to us, and you may be responsible for a re-
delivery fee.

6. Delays
While we work hard to meet estimated delivery times, factors such as weather, traffic,
courier volume, or incomplete address information may cause delays. We'll do our best to keep you informed if this happens.

7. Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us within [48 hours] of delivery @ remontadaco1@gmail.com with your order number and photos of the issue, so we can resolve it promptly.

8. International Shipping
We do not currently offer international shipping. We're working on expanding delivery
beyond Ghana — follow us on Instagram @ remontadaco and on TikTok @remontadaco1 for updates.

9. Contact Us
For any shipping questions, reach us at:

Remontada Company Email: remontadaco1@gmail.com Phone: 0203824610